1. Information We Collect
We collect personal information you voluntarily provide when making a reservation, creating an account, contacting us, or subscribing to our newsletter. This includes your name, email address, phone number, mailing address, nationality, payment information (processed securely via bank transfer), and any preferences or special requests. We may also collect technical data such as IP address, browser type, and pages visited through cookies and analytics tools.
2. How We Use Your Information
We use your personal information to process and manage your reservation, communicate booking confirmations and updates, provide personalized guest services, respond to inquiries, send promotional communications with your consent, comply with legal obligations, and improve our services and website.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your data with trusted service providers who assist in operating our website and services (such as email delivery providers), when required by law or in response to legal process, and with Accor group companies for the purpose of delivering connected hospitality services.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, and reporting requirements. Reservation data is typically retained for seven (7) years.
5. Your Rights
Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your personal information, withdraw consent for marketing communications at any time, and lodge a complaint with a supervisory authority. To exercise these rights, please contact us at support@fifahotel.com.
6. Cookies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You may configure your browser to refuse cookies; however, some features of our website may not function as intended.
7. Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure database storage, and access controls. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
8. Contact
If you have questions about this Privacy Policy, please contact our Privacy Officer at support@fifahotel.com or by writing to Moxy NYC Times Square, 485 7th Ave, New York, NY 10018.