Frequently Asked Questions

Check-in is from 3:00 PM and check-out is by 12:00 PM (noon). Early check-in and late check-out are available subject to availability and may incur an additional charge.

Our standard minimum stay is 1 night. During peak periods or special event dates, a longer minimum stay may apply, and this will be shown during the booking process.

When you submit a reservation request, our team reviews the details and contacts you by email with the next steps. If payment is required to finalize the booking, the instructions will be shared directly by our reservations team.

Cancellations made more than 72 hours before check-in incur no charge. Cancellations within 72 hours of arrival will be charged one night's room rate. No-shows forfeit the full reservation amount.

Yes. Valet parking is available 24 hours a day. Self-parking is available in the hotel's secure underground garage. Rates are posted at the front desk. Please note that parking spaces are limited and subject to availability.

We welcome dogs under 25 kg with a pet-friendly room designation. A nightly pet fee applies. Cats and other animals are not accepted. Pets must not be left unattended in rooms.

Moxy Gold Spa treatments are available by appointment to non-hotel guests. However, hydrothermal facilities (pool, steam room, sauna) are reserved exclusively for hotel guests and spa treatment guests.

Absolutely. Our culinary team accommodates all dietary restrictions, allergies and preferences. Please inform us at the time of booking or prior to your arrival. We are proud to offer extensive plant-based, gluten-free and allergen-conscious menus.

Yes. We have accessible guestrooms, public washrooms, restaurant seating and spa facilities. All accessible areas are connected via lift. Please contact us prior to arrival to ensure the most appropriate room allocation.

Yes. We offer a private sedan or SUV transfer service between JFK International Airport ($95), LaGuardia Airport ($75), or Newark Liberty International Airport ($85) and the hotel. Please request this service at least 48 hours in advance through the add-ons section of your booking.

Moxy NYC Times Square features 18,000 square feet of event space across multiple grand ballrooms and meeting rooms, including the prestigious Grand Ballroom. Our dedicated events team can arrange bespoke corporate and social events.

We observe quiet hours from 10:00 PM to 7:00 AM throughout the hotel. We respectfully ask all guests to remain considerate of their fellow guests during this period.